Most IT projects don't fail suddenly. They drift — decisions start stalling, stakeholder confidence erodes, vendor accountability blurs, and delivery momentum slows until the situation is serious enough to demand structured intervention.

When that point arrives, the instinct is often to push harder — more oversight, more meetings, more pressure on the team. In our experience, that instinct rarely works. What works is a structured, disciplined approach that identifies exactly what broke down, intervenes at the right points, and embeds the controls needed to make sure it does not happen again.

The Tech on Track SWITCH Methodology™ is a proprietary six-phase IT project recovery framework developed by Nadia Leung from 25 years of recovering complex projects at Accenture, Mastercard (USA), Telstra, Optus, NBN, APA Group, and AEMO. It is not a generic framework adapted from a methodology textbook. It was built from the hard-won experience of what actually causes projects to fail at enterprise scale — and what it takes to bring them back.

Does any of this sound familiar?

You may not be ready to call it a failure. But if any of these sound familiar — you need a structured response, not more of the same.

• Milestones keep slipping and no one can give you a credible recovery plan
• Your project reporting says green but your instinct says something else
• The vendor is managing the narrative and you have lost independent visibility
• The steering committee meets but nothing gets decided or resolved
• Budget contingency is being consumed faster than anticipated
• Stakeholder and Board confidence in delivery is declining
• A previous review flagged risks that have still not been resolved
• The team is under unsustainable pressure and morale is deteriorating

If you recognised yourself in any of these — the SWITCH Methodology™ was built specifically for this moment.

How the SWITCH Methodology™ is engaged

In most Tech on Track engagements, the SWITCH Methodology™ follows a SWITCH Exposure Assessment™ or SWITCH Foundation Assessment™ — where the independent assessment has confirmed that the project requires structured recovery intervention rather than incremental improvement.

This sequencing matters. Going into a recovery engagement without first understanding exactly what went wrong and why, is one of the most common reasons recovery efforts fail. The assessment provides the diagnostic foundation on which the recovery plan is built.

The SWITCH Methodology™ can also be engaged directly, without a prior assessment, when the need for recovery is already clear and time is critical.

Whichever path brings you here — assessment first or direct engagement — the outcome is the same. You move from the current situation to a stable, self-sustaining delivery position without starting from scratch.